DATA – We will take every care with your data but we are not ultimately responsible for it. If you have instructed us to make a backup of your data we will do everything in our power to do so although, at the point of a critical hardware failure, it may not always be possible. We recommend you make regular system backups, and one prior to leaving your equipment with us.
LABOUR CHARGES – Our standard domestic workshop charge is £50.00 per hour plus VAT. However in the majority of cases we may quote you a flat fee to repair your equipment. We will always provide you with an estimate for your acceptance before we proceed with a full repair.
INSPECTION FEE – our standard minimum domestic diagnostic charge is £30 plus VAT. Unlike some of our competitors will waive this charge if you give us the nod to proceed with repair, or if you purchase replacement equipment from us. In the event that you do not wish to continue with the repair, we will require the diagnostic fee to be paid in full prior to releasing the equipment. This charge cover the time taken by our engineer(s) to diagnose the issue and formulate a quote for repair.
PAYMENT – payment is is required in full prior to the release of your equipment. We only accept cleared funds payments such as Cash, Debit or Credit Cards. There’s no fee for paying by these methods.
COLLECTION – all repairs must be collected within 30 days of the repair being completed. If you do not collect your equipment within this time, it may be sold to re-coup our costs.
WARRANTY – we warrant our repair work for 30 days from the date of invoice. Unless otherwise stated, all the parts we use to complete repairs are new and carry a minimum 12 month manufacturer warranty. Refurbished and second hand items carry a standard 3 month Return to Base hardware warranty.
HARDWARE FAILURE – in some cases the fault your equipment is booked in for can be symptomatic of an impending critical hardware failure. In addition, due to it’s nature, electronic equipment can fail without prior warning. We do not accept responsibility for equipment that fails whilst in our care, including when the failure doesn’t appear to be connected to the original described fault.
CALL OUTS – Call-outs to customer premises are subject to a minimum initial charge of £80+VAT – this cost includes the first hour on site. If an appointment is cancelled with less than 24 hours notice given, or customer is a no-show, then a fee of £30+VAT is applicable in all instances.